The southwest airlines way is an outstanding book which looks at the reasons that southwest airlines is so successful its not just a cheerleading book for southwest but actually describes in detail a study which proves that the techniques used at southwest result in better business performance when compared to united continental and american. If you look at southwest airlines and i admire what they do theyve been the most successful airline in the industry gerard arpey ceo american airlines through extensive research jody hoffer gittell gets to the bottom of what has sustained southwest airlines positive employee relations . The must read summary of jody gittells book the southwest airlines way using the power of relationships to achieve high performancethis complete summary of the ideas from jody gittells book the southwest airlines way tells the standout success story of the us airline industry. Management lessons from the worlds most profitable airlinefortune magazine calls southwest airlines the most successful airline in history with a market value greater than the rest of the us airline industry combined southwest airlines is an amazing company with amazing management practices drawing on extensive research and interviews with frontline southwest employees managers and . Drawing on extensive research and interviews with frontline southwest employees managers and senior executives the southwest airlines way explains how southwests relationship based performance principles can be adopted by managers in any industry with dramatic results
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